Unable to Open Microsoft Word Document

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Cannot Open MS Word, Excel, PowerPoint Files from One Drive on Windows

This seems to be caused by OneDrive for Business never completing the syncing process. The steps are noted below walk you through stopping the synchronization process, placing the files in a place for safe keeping, reinstalling OneDrive for Business and allowing the synchronization to complete.

  • Right-click the blue cloud in the system tray and exit OneDrive for Business.
  • Uninstall OneDrive for business.
  • Be sure Windows is updated and set up to update Microsoft products.
  • Restart your computer, if updates were performed
  • You should be able to use One Drive for Business via the Web interface.
  • Rename the old One Drive for Business folders (They are located at: C:\Users\%UserName%\) so that they won't interfere when you install OneDrive for Business again and they will be safe.
  • Reinstall OneDrive for Business
  • Wait until the little blue cloud in the system tray indicates that synching is complete.
  • Once synching is complete, you should be able to open up a file created with Word, Excel, Powerpoint, etc.


For Setup Call Helpline 1-800-293-9401.


unable to open Word






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